Privacy Policy

1. Data Controller

The controller of the personal data collected through this website is:

• Company Name: Ourway Travel S.L.
• Tax ID (NIF): B22992317
• Registered Address: CL do Mercado, 17B 27200 - Palas de Rei
• Email: [email protected]
• Phone: +34 623 766 356

2. Data Collection and Purpose

We collect your personal data in order to offer you our services in the most efficient way possible. The data we may request includes, among others, identifying data (name, surname, ID/passport), contact details (email, phone, address) and payment data. The purposes for which we process your data are:

• Management of the contractual relationship: To process your quote requests, manage your travel bookings and provide all contracted services.
• Communications with the customer: To attend to your queries, provide information about your trip and send you the necessary documentation.
• Sending commercial communications: Provided that we have your explicit consent, we will send you information about our offers, promotions and relevant news about the Camino de Santiago.
• Improvement of our services: To analyze website usage to improve user experience and the quality of our services.
• Compliance with legal obligations: To comply with accounting, tax and administrative obligations required by law.

3. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

• The performance of a contract for travel or the application of pre-contractual measures at your request.
• The explicit consent that you give us for specific purposes, such as sending our newsletter.
• The legitimate interest of the company for the improvement of our services and security management.
• The compliance with legal obligations applicable to Ourway Travel S.L. as a travel agency.

4. Data Transfer and Recipients

Your personal data will not be transferred to third parties, except when strictly necessary for the proper provision of the contracted service or by legal obligation. The recipients of your data may be:

• Tourist service providers: Hotels, hostels, luggage transport companies, insurance companies and other providers necessary for organizing your trip.
• Banking entities and payment gateways for the management of collections and payments.
• Public Administrations, Courts and Tribunals in compliance with the legal obligations that are required of us.

We do not plan to make international data transfers outside the European Economic Area.

5. Data Retention

Your personal data will be retained as long as the contractual relationship is maintained. Once it ends, the data will be kept duly blocked for the applicable legal limitation periods (generally, 6 years according to accounting and tax regulations) to address possible responsibilities.

6. User Rights

You have the right to exercise the following rights regarding your personal data:

• Access: Obtain confirmation of whether we are processing your data and access to it.
• Rectification: Request the correction of inaccurate data.
• Erasure (right to be forgotten): Request the deletion of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Object: Object to the processing of your data.
• Restriction of processing: Request the restriction of processing of your data in certain circumstances.
• Portability: Receive your data in a structured, commonly used and machine-readable format.
• Withdraw consent: Withdraw consent given at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

You can exercise these rights by sending a written request, accompanied by a copy of your identity document, to our email: [email protected].

7. Security and Confidentiality

Ourway Travel S.L. undertakes to treat your personal data with the utmost confidentiality and to adopt the necessary technical and organizational measures to guarantee their security and prevent their alteration, loss, unauthorized processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

8. Contact and Complaints

For any query related to the processing of your personal data, you can contact us at the email address [email protected]. If you consider that your rights have not been properly addressed, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD).

9. Use of Cookies

This website uses cookies to improve the browsing experience. For detailed information about the cookies we use and how to disable them, please consult our Cookie Policy.